Shipping Policy

This Shipping Policy outlines the official order processing, logistics delivery, transportation cycle, and customs liability rules for all orders placed on our website. The purpose of this policy is to standardize the global delivery service process, provide clear and transparent logistics rules for all customers, and ensure every order can be processed, shipped and delivered in a standardized and efficient manner. By placing orders on our website, all users fully understand and agree to all terms specified in this Shipping Policy.
We adhere to standardized and rigorous logistics service standards, cooperate with mature global cross-border logistics channels, and strictly control every link of order processing, packaging and transportation. We are committed to providing stable, safe and efficient delivery services for global users and optimizing the overall cross-border shopping experience.

1. Order Processing Rules

All orders will be processed and arranged for shipment after successful payment confirmation. We will complete order sorting, product inspection, professional packaging and outbound delivery within unified processing time. Every product will undergo strict pre-shipment quality inspection and packaging testing to avoid product damage, missing parts or order errors during transportation.
Our team maintains standardized working procedures for daily order processing to ensure orderly shipment of all orders without unreasonable delay. All packaging materials adopt professional protective materials suitable for cross-border long-distance transportation, which can effectively protect the integrity of beauty products during long-distance logistics transportation.

2. Global Delivery Timeframe

We provide stable global cross-border delivery services covering most regions around the world. The overall delivery cycle of all orders is affected by logistics dispatching efficiency, local transportation conditions and conventional customs clearance progress. The standard delivery period covers the whole process from outbound shipment to successful delivery to customers.
In conventional transportation scenarios, all orders can be successfully delivered within a stable and unified time range. In case of objective factors such as local logistics adjustment, customs routine inspection and regional transportation peak, the delivery cycle may have slight fluctuations, which belong to the normal scope of cross-border logistics and cannot be used as a reason for abnormal after-sales applications.

3. Customs and Tariff Liability

We fully undertake all customs procedures and all tariff costs involved in the cross-border transportation process of all orders. Customers do not need to bear any customs duties, service fees or any additional miscellaneous fees generated during customs clearance.
All customs declaration and clearance work is uniformly handled by our official cooperative logistics team. We implement standardized customs declaration processes to ensure that all products pass through customs inspection smoothly and comply with international cross-border transportation specifications and regional entry regulations. Customers do not need to participate in any customs-related procedures or pay any extra costs.

4. Logistics Tracking and Order Monitoring

After the order is shipped, customers can obtain official logistics tracking information and monitor the real-time transportation progress of the order. We support whole-process logistics monitoring for all outbound orders to ensure that every transportation link can be traced and checked.
If customers encounter abnormal logistics status such as delayed update of logistics information, transportation suspension or abnormal station feedback during the order transportation process, they can submit consultation and feedback through the Contact Us page. Our team will check the logistics situation in a timely manner and provide professional processing solutions.

5. Delivery Completion Rules

The order is deemed to be successfully delivered when the logistics system shows that the goods have been signed for and received by the customer or the designated receiving address. Customers are advised to check the integrity of the package and products in a timely manner after receiving the goods.
If the package is found to be damaged, squeezed, unsealed or missing after arrival, customers can retain relevant photos and video evidence and contact our customer service team through the official channel within a reasonable time to initiate follow-up verification and processing procedures.

6. Abnormal Logistics Processing

For abnormal situations that may occur during transportation, including package loss, long-term logistics stagnation and delivery address deviation, we will conduct full verification and investigation according to the official logistics records. After confirming the abnormal logistics problem caused by transportation links, we will provide targeted solutions to fully protect the legitimate shopping rights and interests of customers.
All abnormal logistics processing will follow unified standardized procedures, with transparent processing progress and fair processing results, avoiding arbitrary handling and hidden restrictions.

7. Policy Update and Explanation

We reserve the right to adjust and optimize the content of this Shipping Policy according to the upgrade of logistics service channels and the update of international cross-border transportation norms. All updated policy terms will be displayed on the official website uniformly, and the latest published content shall prevail.
Continued use of the website shopping service after the policy update indicates that users recognize and accept the latest logistics service rules. For any questions about order processing, delivery cycle and customs liability, please contact our official customer service team through the Contact Us page for consultation.