Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, qualification verification and fund settlement for all orders placed on our website. The policy is formulated to provide transparent, fair and user-friendly after-sales service for every customer, ensuring all shopping rights and interests are fully protected. By placing orders and consuming on our platform, all users automatically recognize and accept the full terms of this refund policy.
We are committed to providing high-quality beauty products and reliable after-sales services. All refund procedures follow unified standardized processes, with no hidden rules or additional restrictions. We adhere to efficient and rigorous service principles to ensure every eligible refund application can be processed smoothly and timely.

1. General Return & Refund Eligibility

We provide a long-term and flexible return service for all customers. All products purchased on our website are eligible for return applications within a valid return period. Customers can apply for returns and corresponding refunds for product quality problems, item errors, product inconsistencies or personal usage dissatisfaction under compliance conditions.
To ensure successful return and refund processing, the returned products must be kept in unused, unopened and intact condition, with original packaging, accessories and labels complete. Products that are damaged artificially, used for a long time, or lost original packaging shall not be eligible for return and refund services. We reserve the right to verify the actual condition of returned goods after receiving the package.

2. Refund Processing Timeline

After we receive and complete the inspection and verification of the returned products, our professional after-sales team will immediately initiate the formal refund procedure. All eligible refunds will be fully processed and completed within 5 to 10 working days. The refund fund will be returned to the original customer payment account in full according to the actual payment amount of the order.
The overall refund progress is subject to the processing cycle of the customer’s original payment channel. Individual delays caused by third-party payment platform system problems are not within our control scope, and we will actively assist customers in checking and urging the refund progress.

3. Shipping & Tariff Refund Rules

Our website provides permanent free worldwide shipping services for all orders, and customers do not need to bear any shipping fees. Meanwhile, we undertake all tariffs and customs-related expenses incurred during cross-border transportation, with no extra charges for customers.
For eligible return orders, since customers do not bear any initial shipping and tariff costs, the refund amount will be calculated based on the actual product payment amount of the order. No additional shipping fee or tariff compensation will be involved in the refund process. All refund standards are unified and applicable to all global orders.

4. Order Exceptions for Refund Ineligibility

The following situations do not support return and refund applications: products damaged due to improper customer storage and use, artificially damaged packaging and accessories, missing product accessories, long-term used products, and products returned without valid reasons beyond the return validity period.
In addition, promotional products, discounted products and bundled gift products that are specified as non-refundable in the order rules are not eligible for separate return and refund services. We will clearly mark the non-refundable rules of special products on the product page and order confirmation page to ensure transparent shopping rules.

5. Return Application Process

Customers who need to apply for return and refund services shall submit a formal service application through the Contact Us page on our official website. Please provide valid order information, product problem description and corresponding real pictures or videos as verification materials according to the requirements.
Our after-sales team will review the application information within a reasonable time, feed back the return approval result and provide standardized return shipping guidelines. Customers only need to complete the return delivery according to the official guidance, and we will follow up the whole process until the refund is successfully completed.

6. Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and partial refund for eligible single or multiple products. The refund amount will be calculated according to the unit price of the returned products in the original order, and the discount rules of the original order will be matched synchronously to ensure accurate and fair refund amount.
After partial refund, the remaining products of the order will still retain valid after-sales service rights, and the normal service guarantee of the remaining products will not be affected by partial return behavior.

7. Policy Update & Interpretation

We reserve the right to adjust and optimize the terms of this Refund Policy according to service iteration and industry standard updates. All updated policy contents will be displayed on the official website in real time, and the latest published contents shall prevail.
Continued use of our website shopping and after-sales services after the policy update means that users fully accept the latest refund policy terms. If you have any questions about refund rules and processing procedures, please contact our official customer service team through the Contact Us page for professional answers.