Customer Service Policy

This Customer Service Policy outlines the standardized service rules, shopping guarantees, logistics terms, return and refund regulations, and customer communication principles for all users shopping on our official website. Designed to create a transparent, secure, and user-friendly cross-border shopping experience, this policy applies to all orders, transactions, and after-sales services. We adhere to customer-oriented service standards, aiming to deliver premium beauty products and worry-free shopping support for every global customer.

1. Order Processing & Shipping Policy

We maintain efficient and standardized order processing procedures to ensure every order is handled in a timely manner. All confirmed orders will be processed, packaged, and dispatched within 1 to 3 business days after successful payment verification. Our team conducts strict pre-shipment inspections for all products, checking product integrity, packaging quality, and order accuracy to avoid errors, missing items, or defective product delivery.
Supported by mature and stable global cross-border logistics systems, we provide reliable worldwide delivery services. The standard delivery time for all orders ranges from 6 to 12 business days, depending on regional logistics efficiency and routine customs clearance procedures. We strive to balance fast delivery speed and stable transportation quality, ensuring customers receive their products in good condition within a reasonable cycle.

2. Free Shipping & Tariff Guarantee Policy

We provide inclusive and preferential global shipping benefits for all customers. All products on our website enjoy full-site free worldwide shipping with no minimum order requirement. There are no shipping fees, handling fees, or hidden logistics charges for any order placed on our platform.
To eliminate the extra cost burden of cross-border shopping for customers, we fully undertake all tariff fees and customs-related expenses incurred during international transportation and customs clearance processes. Customers are not required to pay any additional taxes, customs duties, or miscellaneous fees for their orders. All shopping costs are transparent and fixed at the time of order payment, ensuring a zero-extra-cost shopping experience for every user.

3. Payment Currency Regulation

To adapt to standardized international transaction norms and bring a convenient payment experience to mainstream customers, all transactions, order settlements, and refund procedures on our website are uniformly denominated and processed in USD (United States Dollar). All product prices, discount calculations, and service fees are displayed and settled in USD, ensuring consistent, accurate, and standardized fund settlement for global orders.

4. Return & Refund Policy

We support a customer-friendly and flexible return mechanism to fully protect consumers’ legitimate rights and interests. A 60-day return window is available for all eligible products from the date customers receive their orders. Customers can apply for returns if the products do not meet personal usage expectations, have quality problems, or encounter other eligible after-sales situations, provided that the products remain intact, unused, and with original packaging unspoiled.
Once we receive and verify the returned products, our professional after-sales team will initiate the official refund process immediately. All refunds will be completed within 5 to 10 business days, and the refund amount will be fully returned to the customer’s original payment account. We strictly abide by refund time regulations and never delay or withhold legitimate refund applications. All return and refund procedures are formal, transparent, and compliant with international cross-border e-commerce service standards.

5. Customer Consultation & Communication Service

We provide professional and dedicated customer support for all users. For any inquiries related to product details, order status, logistics tracking, discount rules, after-sales applications, and service suggestions, customers can submit consultation requests through the independent Contact Us page on our official website.
Our customer service team is professionally trained in beauty product knowledge and cross-border service processes. We adhere to efficient response and professional problem-solving principles, committed to providing accurate, detailed, and targeted service support for every customer, solving user doubts and problems in a timely manner, and optimizing the overall shopping experience.

6. Service Commitment

We always take transparency, standardization, and user satisfaction as the core of our customer service. From order processing, logistics transportation, tariff bearing, payment settlement to after-sales returns and customer consultation, every service link implements standardized management and strict quality control. We are committed to breaking the pain points of traditional cross-border beauty shopping such as threshold shipping fees, extra tariff costs, and complicated after-sales procedures, providing global customers with high-cost-performance beauty products and one-stop worry-free shopping services.
We reserve the right to adjust and optimize the service policy according to business development and industry norms, and all updated rules will be displayed on the official website in a timely manner. Continued use of our website and shopping services means recognition and acceptance of our full customer service policy.